Shipping policy

Last updated: May 3, 2026

This Shipping Policy applies to all purchases made on kavio.shop and outlines our fulfillment and delivery practices.

Order Processing Time All orders are processed within 1 to 3 business days (Monday through Saturday, excluding Sundays and public holidays). “Processing time” refers to the period from order confirmation to the moment the shipment is dispatched from our facility.

Shipping Time & Delivery Estimates We fulfill orders to Singapore to ensure our premium gardening solutions reach you efficiently.

  • Shipping Origin: All orders are dispatched from our specialized fulfillment centers.
  • Estimated Shipping Time: Once dispatched, the estimated shipping time to Singapore is 7 to 13 business days.
  • Total Delivery Time: Therefore, the total estimated time from order placement to delivery is approximately 8 to 16 business days.

Shipping Cost We offer Free Shipping on all orders to Singapore. No handling or delivery fees apply.

Tax Information

  • Customs Duties & GST: For orders delivered to Singapore, your purchase may be subject to prevailing Goods and Services Tax (GST) or import duties as per Singapore Customs regulations. These charges, if any, are the responsibility of the customer at the time of delivery.

Shipping Locations We currently ship exclusively to Singapore. If your destination is not listed at checkout, please contact us for further assistance.

Tracking Your Order Once your order has shipped, you will receive an email containing the tracking number. You can track your shipment status through the link provided in the email.

Delays Delivery times are estimates and may vary due to external factors such as customs clearance, weather disruptions, or carrier delays. We appreciate your understanding in the event of any unforeseen delays.

Contact Information If you have any questions regarding our shipping policy, please contact us:

  • Operator: A.C.N. 696 865 666 PTY LTD
  • Email: support@kavio.shop
  • Address: FRANKSTON SOUTH, 3199, Victoria, Australia
  • Phone: +61 467425483